Privacy Policy

1. Introduction

Forte Renovations ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or use our services.

We are the data controller responsible for your personal data. If you have any questions about this policy, please contact us using the details below.

2. Data Controller

Forte Renovations

Email: berat@forte-renovations.co.uk

Phone: +44 7776 155949

Service Area: London & Surrounding Areas

3. Information We Collect

3.1 Contact Form Data

When you submit our contact form, we collect:

• Full name
• Email address
• Phone number
• Your message/enquiry

3.2 Technical Data

When you visit our website, we may automatically collect basic technical data such as your IP address and browser type for security and debugging purposes. We do not use this data for tracking or marketing.

4. How We Use Your Information

We use your personal data for the following purposes:

• To respond to enquiries: We use your contact details to respond to your questions and provide quotes.
• To provide services: If you become a client, we use your information to deliver our renovation services.

5. Legal Basis for Processing

• Consent: When you submit the contact form, you consent to us processing your data to respond to your enquiry.
• Contractual necessity: When you engage our services, processing is necessary to fulfil our contract with you.

6. Your Rights

Under UK GDPR, you have the right to access, rectify, or erase your personal data. To exercise any of these rights, please contact us at berat@forte-renovations.co.uk.

7. Cookies and Tracking

This website uses minimal to zero cookies. We do not use external analytics tracking (like Google Analytics) or marketing pixels. For more details, please see our Cookie Policy.

8. Complaints

If you are unhappy with how we handle your data, you have the right to lodge a complaint with the ICO (ico.org.uk).